I've unfortunately have had to use them regularly the last 18 years because they have no competition on the route I travel. Buses rarely leave on time, at best an "I don't care consistent attitude from employees. Drivers who talk on the phone and text while the bus...Read more
A total waste of money. Services paid for but not received. I made reservations for shuttle transfers before we left on our trip. Our travel plans were changed while on vacation and we could not use the tickets. I tried to cancel a week ahead of the reservation but...Read more
I have had issues with the Coach USA bus 11A for years. Buses are late on a daily basis, drivers are rude and other times buses will not show. I've called their headquarters in Westwood, NJ and complained but usually get hung up on. I can't comprehend how they are...Read more
Coach Usa - Unhappy Customer
My first experience is the worse experience. Bus #17054 from New Brunswick NJ to NY Port Authority. Driver very arrogant didnt want to assist a pregnant womam with luggage let alone talkmg very disrespectful as if i owe him something. Customer Service was 100% disrespectful. Not happy contacted my Lawyer to file a claim
Coach Usa - Consistently poor service
Rarely on time, with a couple of exceptions rude rude drivers, no consistent cell phone policy leading to many arguments. No announcements when bus is late re: why and when it is expected to arrive. If they have one or a few customers than seats you plumb outta luck. Get there early and expect not leaving on time. I've been riding this line for 18 years and overall it sucks
Coach Usa - Worst ride I have ever had. She tailgates so bad I thought she was going run into some one
Bus Chrome O'Hara to highland today its 6:30 Chicago time 6/21/17 it is a young black lady
Coach Usa - Can I give 0 star for rating?
I take bus 20. During rush hour, it often skips a bus in between. After the rush hour, it runs every hour which is often late for 30 minutes. I don't even have a choice of other buses. Bus drivers are brute nasty with an exception of one or two. Heaters on a hot summer day and freezing level of AC when it is 40 degrees outside. My only other option is to move where NJ Transit is.
So...Let's talk about my journey yesterday on the Newark Airport "Express" Bus operated by Coach USA for transport between Newark Airport and Manhattan. Thank goodness I was in a good mood after a very pleasant trip to Ohio...or my adventures on this modern version of...Read more
Thursday (12/1) and Friday (12/2), the bus from NY Port Authority to Twin Rivers (5:30 PM) bus did not come on both days. This is happening frequently. We should be informed well advance so that we can take alternate arrangements. Also 12/7, the bus from Twin Rivers to...Read more
On Friday November 11, 2016 at 7:36 pm I boarded the line 31 Coach USA bus at Newark Penn station in Newark, NJ. As I was about to step onto the bus the bus driver closes the bus door a few centimeters away from my face (which could've resulted in a injury if I didn't...Read more
I contacted USA Coach to obtain a bus from DeBary to Jacksonville and back for the Notre Dame/Navy game. Game time was unknown. Trip was booked. When exact game was released I contacted USA Coach and they sent me a revised contract. I paid the bill and called USA Coach...Read more
A coach USA bus almost killed my family and several in the cars around us today around 2pm eastbound on I-64 in Newport News Virginia. Driving way too fast for situation, driver aggressively merged at last second into near standstill traffic. I can not emphasize how...Read more
Coach is the worst always late never on time....Read more
Coach Usa - Bus Service Review
The worst experience to book my 6 days Colorado trip Bus from USA coach. The bus came late and it was another subcontractors bus which was 2001 Model with 850k miles on it as seen in picture and also our quote included 12 hours local service which the drivers refused...Read more
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