Coach Usa - Irate Customer
I have used this service many times in the past years, with no major issues. Well, that changed on the morning of June 23rd, 2018 when I had a round trip booking to Ohare Airport from Valparaiso, In.
The coach arrived at 2:30 am, and I rode it to the Indianapolis Blvd transfer center, where I was to catch the Ohare bus. At that time I was told there was no bus available until an hour later, which would have been to late for my flight. I asked for an Uber, which they have provided in the past, and was told they no longer offer that. I spent $50 for this half of the trip, and then spent another $108 to have an Uber take me to the airport.
Upon my return home from my trip, I explained my plight, and was refunded the $29 dollar fee that covered the Highland to Ohare trip, but again was told they won't cover Uber.
I kindly told her I would not use this service in the future, and was told, " that's OK." Oh, when I arrived at Highland and was told no bus was currently available, it was posted on our web site at 1pm. Well, I checked and it wasn't posted when I left in the Uber.
Reason of review: Not as described/ advertised.
Monetary Loss: $108.
Preferred solution: Full refund.
Location: 8144 Indianapolis Blvd, Highland, IN 46322, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content